Refund policy

Return and Refund Policy

We want you to love your books. If something isn't right, here's how we can help.

Returns. You can return books within 30 days of delivery for a refund or exchange. Books must be unread and in the condition you received them, with no writing, creases or damage.

Damaged, faulty or incorrect items. If your order arrives damaged, has a printing fault, or isn't what you ordered, contact us within 14 days of delivery with a photo, and we'll replace it or refund you in full, including shipping.

Non-returnable items. Gift cards, digital products and items marked as final sale can't be returned unless they're faulty.

How to return. Email us at [your email] with your order number and the reason for the return. We'll send you return instructions. Unless the item is faulty or we made a mistake, you're responsible for the cost of return shipping.

Refunds. Once we receive and check your return, we'll refund you to your original payment method within 5–10 business days. Original shipping costs aren't refundable unless the return is because of our error.

Your rights. Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.

Questions? Contact us: sendtoamelia@gmail.com